ACS Auto Parts: Calling Agent Dashboard

Calls answered
99
Human handoffs
12
Parts sales
36
Revenue
$1,898.81

Recent calls

Click a call for full detail.

TimeCallerOutcomeTotalTicketNotes
9/9/26, 4:53 PMretailno saleA retail caller asked for masking tape. I found green masking tape in stock and added it to their cart. The call ended before checkout was completed.
9/9/26, 4:47 PMwholesaleno saleWholesale caller Mair Ahmed requested masking tape. Found green masking tape in stock and added it to cart. Caller said they would call back and ended the call before checkout.
9/9/26, 2:43 PMwholesalesale$46.95D090926 H124241Wholesale caller from Jim's Auto Repair needed an oil filter, engine air filter, and masking tape for a 2020 Chevrolet Camaro. The oil filter and masking tape were in stock locally; the engine air filter was out of stock but available at another branch, which the caller accepted. All three items were added to cart and a delivery ticket was successfully created with reference 23SFS for $46.95.
9/9/26, 2:26 PMwholesaleabandonedWholesale caller Mair Ahmed (Mayor) answered the greeting, provided their first name, then immediately said they would call back and hung up before any parts request or vehicle discussion took place.
9/9/26, 2:25 PMretailno saleRetail caller asked for masking tape. Found green masking tape in stock and added it to cart. Caller then asked to cancel/remove the item. The remove_cart_item call failed with 'No open cart found.' Caller declined a transfer to a specialist and said goodbye. No sale was completed.
9/9/26, 2:07 PMwholesaleabandonedThe caller, Autologue, was a pre-verified wholesale customer. The assistant greeted them and asked how they could help, but the call ended before the caller could respond with a parts request or any further interaction.
9/9/26, 2:05 PMwholesaleabandonedThe caller, Autologue, was a pre-verified wholesale customer. The call ended immediately after the greeting without the caller stating any request or engaging further.
9/9/26, 2:04 PMwholesaleno saleThe caller, Autologue, was a pre-verified wholesale customer. They called in but did not make a specific parts request or engage beyond the greeting. The call ended without any parts lookup, cart activity, or sale being completed.
9/9/26, 12:04 PMwholesalesale$47.93D090926 H100409Wholesale caller Mair Ahmed had an open cart with two ANCO wiper blades. The right blade was in stock but the left was out of stock, so the caller asked to clear the cart. They then ordered three rolls of 3M green masking tape and two Ecogard standard oil filters for their 2001 Ford F-150, choosing delivery. A sales ticket was successfully created.
9/9/26, 12:04 PMwholesalesale$83.81D090926 H100321Wholesale caller Peter from Jim's Auto Repair declined a recalled cart with masking tape and a spark plug. He ordered an Ecogard oil filter, Wix engine air filter, and a 5-gallon drain pan for a 2020 Chevrolet Camaro. After confirming the cart and choosing delivery, a sales ticket was successfully created.
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