ACS Auto Parts: Calling Agent Dashboard

Calls answered
104
Human handoffs
16
Parts sales
36
Revenue
$1,898.81

Recent calls

Click a call for full detail.

TimeCallerOutcomeTotalTicketNotes
9/10/26, 12:11 PMwholesaleno saleWholesale caller Mair Ahmed authenticated with PIN 3270. No open cart was found. Caller requested wiper blades for their saved 2001 Ford F-150. Two different blades were identified and added to cart: a Clearplus Sentinel right-side blade at $9.99 and a Bosch Icon left-side blade at $30.99. Caller said they would call back before checking out. Call ended with items saved in cart work order 20046050.
9/10/26, 11:35 AMretail(transferred)transferredRetail caller requested masking tape. Found green masking tape (MMM 26334) in stock for $9.99 and added it to cart. Caller then asked to speak with a parts specialist, so I transferred the call.
9/10/26, 11:31 AMretail(transferred)transferredRetail caller asked about their cart, but no open cart was found. They then asked about masking tape; I found green masking tape in stock but the caller requested a transfer to a parts specialist before I could complete the quote. Transfer was accepted by the specialist.
9/10/26, 11:28 AMretail(transferred)transferredRetail caller requested an oil filter for a 2018 Ford F-150. After confirming the recalled vehicle, the caller asked to be transferred to a parts specialist. Transfer was completed successfully.
9/10/26, 11:25 AMretail(transferred)no saleRetail caller requested masking tape. Found green masking tape in stock and added it to cart. Caller then requested transfer to a parts specialist. Transfer was attempted but disconnected before completing. Call ended without a completed sale.
9/9/26, 4:53 PMretailno saleA retail caller asked for masking tape. I found green masking tape in stock and added it to their cart. The call ended before checkout was completed.
9/9/26, 4:47 PMwholesaleno saleWholesale caller Mair Ahmed requested masking tape. Found green masking tape in stock and added it to cart. Caller said they would call back and ended the call before checkout.
9/9/26, 2:43 PMwholesalesale$46.95D090926 H124241Wholesale caller from Jim's Auto Repair needed an oil filter, engine air filter, and masking tape for a 2020 Chevrolet Camaro. The oil filter and masking tape were in stock locally; the engine air filter was out of stock but available at another branch, which the caller accepted. All three items were added to cart and a delivery ticket was successfully created with reference 23SFS for $46.95.
9/9/26, 2:26 PMwholesaleabandonedWholesale caller Mair Ahmed (Mayor) answered the greeting, provided their first name, then immediately said they would call back and hung up before any parts request or vehicle discussion took place.
9/9/26, 2:25 PMretailno saleRetail caller asked for masking tape. Found green masking tape in stock and added it to cart. Caller then asked to cancel/remove the item. The remove_cart_item call failed with 'No open cart found.' Caller declined a transfer to a specialist and said goodbye. No sale was completed.
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