ACS Auto Parts: Calling Agent Dashboard

Calls answered
111
Human handoffs
21
Parts sales
37
Revenue
$1,982.70

Recent calls

Click a call for full detail.

TimeCallerOutcomeTotalTicketNotes
9/2/26, 3:03 PMretailsale$8.98D090226 H130307Retail caller requested an oil filter for their recalled 2001 Ford F-150. Found and quoted an Ecogard Standard Oil Filter (X195) at $8.98. Caller confirmed one unit, added to cart, and checked out for will-call pickup. Order ticket LRJN4 created successfully.
9/2/26, 2:20 PMretailsale$8.98D090226 H115646A retail caller initially asked for an 'oil burger,' which wasn't found in the non-catalog system. They clarified they meant an oil filter for their recalled 2001 Ford F-150. I found several options, they chose the Ecogard Standard X195, quantity one. I added it to cart, they declined a sell-up, and proceeded to checkout. A will-call sales ticket was created successfully with reference SH27E.
9/2/26, 2:01 PMwholesalesale$19.98D090226 H120110Wholesale caller Mair Ahmed requested masking tape. Found green masking tape 3/4x60 yards, added two rolls to cart, and created a delivery order with reference 3D44F for $19.98 total. Caller needed no further assistance.
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