Click a call for full detail.
| Time | Caller | Outcome | Total | Ticket | Notes |
|---|---|---|---|---|---|
| 9/3/26, 11:56 AM | wholesale | sale | $40.96 | D090326 H095545 | Wholesale caller Tom from Jim's Auto Repair recalled an open cart with a WIX oil filter, then added an Ecogard synthetic oil filter and Ecogard air filter for a 2021 Chevrolet Equinox 1.5L. After confirming delivery, a sales ticket was created successfully. |
| 9/3/26, 11:46 AM | wholesale | no sale | — | — | Wholesale caller Tom from Jim's Auto Repair declined a recalled open cart for a WIX oil filter. He then requested an oil filter and air filter for a 2021 Chevrolet Equinox. After resolving the vehicle and checking stock, he was presented with two options for each part. He selected the least expensive options (Ecogard Synthetic oil filter and Ecogard air filter) but then said he would call back later and ended the call before completing checkout or adding items to cart. |
| 9/3/26, 11:38 AM | wholesale | no sale | — | — | Wholesale caller Tom from Jim's Auto Repair asked about his open cart, which contained a WIX oil filter. He then requested a water pump for a 2003 Cadillac Escalade 5.3L V8. The vehicle resolved successfully, but all matching water pumps were out of stock. The caller declined to speak with a specialist and ended the call without placing an order. |
| 9/3/26, 10:29 AM | wholesale | no sale | — | — | Wholesale caller Pete from Jim's Auto Repair declined a recalled cart for a 2018 Honda Civic oil filter. He then requested an oil filter for a 2021 Kia Sorento. I resolved the vehicle, found two oil filter options, and he chose the WIX filter which was added to cart. He asked about Pennzoil motor oil; I checked non-catalog and vehicle catalog with no matches found. He decided to call back later after speaking with his customer. No sale completed. |
| 9/3/26, 10:15 AM | wholesale | sale | $8.98 | D090326 H081420 | Wholesale caller Rob from Mair Ahmed ordered one Ecogard Standard oil filter for a 2001 Ford F-150. The part was found in stock and added to cart. Caller chose delivery. A sales ticket was successfully created with reference YY8LS. No other items were needed. |
| 9/3/26, 10:09 AM | retail | sale | $49.95 | D090326 H080826 | A retail caller asked for masking tape. I found green masking tape in stock, they ordered five rolls, and I created a will-call sales ticket for $49.95 with reference HNKNH. The caller needed no further assistance. |
| 9/3/26, 9:50 AM | retail | sale | $8.98 | D090326 H075002 | Retail caller needed an oil filter for their 2001 Ford F-150. Confirmed the recalled vehicle, found the Ecogard Standard X195 in stock for $8.98, added one to cart, and created a will-call sales ticket with reference EHY9U. Caller declined a sell-up and had no other needs. |
| 9/3/26, 9:27 AM | wholesale | sale | $137.95 | D090326 H072219 | Peak from Jim's Auto Repair called needing front brake pads and rotors for a 2020 Chevrolet Camaro. The Camaro was resolved with a 3.6L V6. Front brake pads were found and one set of CAC Pro pads was added to cart, but no front brake rotors were found in stock. The caller then switched to a 2018 Honda Civic 2.0L for an oil filter and air cleaner. An Ecogard oil filter and Premium Guard air filter were found, added to cart, and a funnel was suggested and added as a sell-up. The caller chose delivery, and a sales ticket was created successfully with reference 6NV3T. The caller confirmed they may call back after speaking with their customer. |
| 9/2/26, 4:43 PM | wholesale(transferred) | transferred | $118.90 | D090226 H132450 | Jim's Auto Repair called in needing front disc pads. The 2020 Buick Regal and 2021 Kia Sorento were both out of stock for that part. The caller then asked about motor oil, and we found 10W60 synthetic motor oil and a recycling drain pan, which they ordered for delivery. After the ticket was created, they requested a note be added to charge sales tax since it was for a personal vehicle. I transferred them to a parts specialist to handle the tax notation. |
| 9/2/26, 4:33 PM | wholesale | sale | $74.98 | D090226 H133052 | Wholesale caller Tom from Jim's Auto Repair declined a recalled open cart and requested a starter for his 2021 Kia Sorento, which was out of stock. He then ordered an Ecogard oil filter for the Sorento and CAC Pro front brake pads for a 2018 Chevy Silverado 1500 6.2L after switching vehicles mid-call. Order was placed for delivery with ticket HVZ29. |