Click a call for full detail.
| Time | Caller | Outcome | Total | Ticket | Notes |
|---|---|---|---|---|---|
| 9/9/26, 8:34 AM | wholesale | no sale | — | — | Wholesale caller Mair Ahmed authenticated with PIN 3270. They had an open cart for an Ecogard part, which was out of stock upon re-check. Caller declined alternative air filter options and indicated they needed nothing further, ending the call. |
| 9/9/26, 8:16 AM | wholesale | no sale | — | — | Wholesale caller John from Mair Ahmed needed an oil filter for a 2001 Ford F-150. Found and quoted an Ecogard Standard oil filter, added one to the cart, then offered a sell-up. Caller declined and said he would call back after checking with his customer. No ticket was created. |
| 9/9/26, 7:51 AM | wholesale | sale | $8.98 | D090926 H055041 | Wholesale caller Mair Ahmed picked up an open cart containing an Ecogard oil filter for a 2001 Ford F-150. Reconfirmed stock and pricing, then placed a will-call order. Ticket BCAEL created successfully. Caller had no further needs. |
| 9/9/26, 7:46 AM | wholesale | abandoned | — | — | The caller was identified as wholesale customer Mair Ahmed via caller ID. The assistant greeted the caller three times asking for their first name, but received no response after each attempt. The call ended without any engagement from the caller. |
| 9/9/26, 7:44 AM | wholesale | no sale | — | — | Wholesale caller Sameer from Mair Ahmed needed an oil filter for his 2001 Ford F-150. I presented three in-stock options and he chose the cheapest, an Ecogard Standard X195 for $8.98. He confirmed quantity one, I added it to cart, and he declined a sell-up suggestion. When asked if he wanted to add another part or check out, he said he would call back instead. I confirmed his cart was saved and ended the call. |
| 9/8/26, 3:46 PM | wholesale | abandoned | — | — | The caller was identified as a wholesale customer from Jim's Auto Repair via caller ID. The assistant greeted them and asked for their first name, but the call ended before the caller responded. No parts were looked up, no cart was accessed, and no sale or transfer occurred. |
| 9/8/26, 3:46 PM | wholesale | no sale | — | — | Jim's Auto Repair called to check stock on an AC Delco 41-103 iridium spark plug and 3M masking tape. Both items were found in stock and added to the cart (6 spark plugs and 2 rolls of tape). The caller decided to pause checkout to confirm with their customer before adding more parts, then ended the call. No sale or transfer was completed. |
| 9/8/26, 3:41 PM | wholesale | transferred | — | — | Wholesale caller Tommy from Jim's Auto Repair needed an oil filter, air filter, and cabin air filter for a 2020 Chevrolet Camaro 3.6L V6. The oil filter and cabin air filter were in stock; the air filter required a cross-branch order from TESTDTAI2. All three items were added to cart. At checkout, the caller requested delivery and asked for a note about the cross-branch air filter being included. The create_sales_ticket call failed due to a system error, so the call was transferred to a parts specialist to complete the order and add the requested note. |
| 9/8/26, 3:34 PM | wholesale(transferred) | transferred | — | — | Jim's Auto Repair called and verified with PIN 9450. They had an open cart with brake pads, a parking brake part, and spark plugs, which they asked to clear. I cleared the cart successfully. They then asked to look up AC Delco part number CR43TS. I found it out of stock at our location but available at another branch (Location 3). They wanted 8 units, which I added to the cart. When asked if they wanted to add another part or check out, they said they were ready to check out but also wanted to speak to a parts specialist. I attempted a warm transfer; the first attempt failed because the specialist didn't pick up properly. On the second attempt, the specialist accepted the transfer and the call was connected successfully. |
| 9/8/26, 2:49 PM | wholesale(transferred) | transferred | — | — | Jim's Auto Repair called in and was PIN-verified. They had an open cart with Powerstop brake pads and Ameripro parking brake hardware but could not recall the vehicle. They then asked about AC Delco spark plug part number CR43TS, which was out of stock locally but available at another location. They requested 8 units and added them to the existing cart. When asked to check out, they requested to speak with a parts specialist and were warm-transferred successfully. |