Click a call for full detail.
| Time | Caller | Outcome | Total | Ticket | Notes |
|---|---|---|---|---|---|
| 9/8/26, 2:49 PM | wholesale | abandoned | — | — | Wholesale caller Mair Ahmed (Mayor) called in looking for an oil filter. Offered the saved 2001 Ford F-150 vehicle. Caller said they would call back before proceeding further. No parts were looked up or added to cart. |
| 9/8/26, 2:14 PM | wholesale(transferred) | sale | $47.84 | D090826 H121309 | Jim's Auto Repair called looking for AC Delco spark plugs for their 2020 Chevrolet Camaro. The catalog spark plugs were out of stock, so they asked for a part number lookup. After confirming the part number CR43TS, we found it was out of stock locally but available at another branch. They ordered eight units for will-call pickup and requested to speak with a parts specialist about the cross-branch order. A sales ticket was created successfully before transferring them. |
| 9/8/26, 12:28 PM | retail | sale | $8.98 | D090826 H102743 | Retail caller needed an oil filter for their saved 2001 Ford F-150. Found and quoted the Ecogard Standard X195 at $8.98, confirmed quantity one, added to cart, and placed a will-call order. Ticket XDPYN created successfully. Caller had no further needs. |
| 9/8/26, 11:44 AM | retail | sale | $47.84 | D090826 H094320 | Retail caller requested an ACDelco CR43TS spark plug. Part was out of stock locally but available at another branch. Caller ordered 8 units for cross-branch pickup. Order placed successfully with ticket number RJW8Z. Caller confirmed no further assistance needed. |
| 9/8/26, 11:35 AM | retail(transferred) | transferred | — | — | A retail caller named Franco,james called to cancel a recent order with ticket number 98CCJ. He stated he had called a few minutes prior and was told to call back and provide the ticket number to a parts specialist for cancellation. I attempted to recall his cart using his phone number but found no open cart. Since I could not locate the order and he was explicitly instructed to have a parts specialist handle the cancellation, I transferred him to a parts specialist. |
| 9/8/26, 11:33 AM | retail | sale | $469.99 | D090826 H092941 | Frank called looking for a prior order that couldn't be found, then placed a new order for a 2010 Honda Accord timing chain. He initially selected a $469.99 Cloyes kit, but after checkout he realized he wanted the $216.99 center timing chain option instead. A second ticket was created for the correct part. Frank was informed he would need to call back and speak with a parts specialist to cancel the first ticket (98CCJ), and he confirmed he would do so. |
| 9/8/26, 11:22 AM | wholesale | no sale | — | — | Wholesale caller Mair Ahmed (PIN 3270) authenticated successfully. They had an open cart with two ANCO 31-Series wiper blades. They confirmed wanting to pick it up. I re-checked stock for their 2001 Ford F-150 and found the ANCO blades out of stock locally but available at another branch. I offered cross-branch ordering, but the call ended before the caller could respond. |
| 9/8/26, 11:20 AM | wholesale | no sale | — | — | Wholesale caller Mair Ahmed needed wiper blades for a 2018 Honda Civic Coupe. After confirming the vehicle from saved history and resolving a spec choice (Coupe), two ANCO 31-Series wiper blades (right and left) were added to the cart. The caller decided to call back before checking out, so no ticket was created. Items remain saved in cart work order 20046024. |
| 9/8/26, 11:16 AM | retail | sale | $124.92 | D090826 H091432 | Retail caller needed an oil pump for a 2001 Ford F-150, but it was out of stock. They then switched to a 2020 Chevy Camaro 2.0L and ordered an Ecogard oil filter, Ecogard air filter, Ecogard cabin air filter, a 5-quart jug of motor oil, and a roll of green masking tape. Order was placed for will-call pickup with ticket number M8AQE for $124.92 plus tax. |
| 9/8/26, 11:02 AM | wholesale | sale | $19.98 | D090826 H090133 | Wholesale caller Mair Ahmed authenticated with PIN 3270. Recalled open cart containing an Ecogard oil filter and green masking tape. Caller confirmed quantities but requested removal of the oil filter, keeping two rolls of masking tape. Order was placed for will-call pickup with ticket number NUAYZ. Caller had no further needs and the call was ended. |