Click a call for full detail.
| Time | Caller | Outcome | Total | Ticket | Notes |
|---|---|---|---|---|---|
| 9/8/26, 11:16 AM | retail | sale | $124.92 | D090826 H091432 | Retail caller needed an oil pump for a 2001 Ford F-150, but it was out of stock. They then switched to a 2020 Chevy Camaro 2.0L and ordered an Ecogard oil filter, Ecogard air filter, Ecogard cabin air filter, a 5-quart jug of motor oil, and a roll of green masking tape. Order was placed for will-call pickup with ticket number M8AQE for $124.92 plus tax. |
| 9/8/26, 11:02 AM | wholesale | sale | $19.98 | D090826 H090133 | Wholesale caller Mair Ahmed authenticated with PIN 3270. Recalled open cart containing an Ecogard oil filter and green masking tape. Caller confirmed quantities but requested removal of the oil filter, keeping two rolls of masking tape. Order was placed for will-call pickup with ticket number NUAYZ. Caller had no further needs and the call was ended. |
| 9/8/26, 11:00 AM | wholesale | no sale | — | — | Wholesale caller Mair Ahmed called looking for an existing order, but no open cart was found. They then requested an oil filter for their saved 2001 Ford F-150, selected an Ecogard Standard filter, and added it to cart. They also requested two rolls of green masking tape, which was added to cart. The caller said they would call back before checking out, so no ticket was created. |
| 9/8/26, 10:21 AM | wholesale | no sale | — | — | Wholesale caller Mair Ahmed authenticated with PIN 3270. They had an open cart with green masking tape and an Ecogard item. The caller chose to clear the cart entirely rather than proceed with the order. The cart was successfully cleared. No new parts were ordered and no sale was completed. |
| 9/8/26, 10:17 AM | wholesale | no sale | — | — | Wholesale caller Mair Ahmed (Mayor) verified with PIN 3270. Looked up oil filter for saved 2001 Ford F-150 and added one Ecogard Standard to cart. Also added one roll of green masking tape. Caller decided to call back before checkout. Items remain in open cart work order 20046021. |
| 9/7/26, 1:02 PM | wholesale | sale | $29.98 | D090726 H110151 | Wholesale caller Shim from Jim's Auto Repair needed wiper blades for a 2020 Chevrolet Camaro. Resolved the vehicle, found multiple options, and the caller selected Bosch DirectConnect right and left blades. Added both to cart and created a delivery order ticket UPAUJ for $29.98 total. Caller confirmed no further assistance needed. |
| 9/7/26, 12:59 PM | wholesale(transferred) | transferred | — | — | June from Jim's Auto Repair called and was offered an open cart with brake pads. She asked to cancel the order instead. I transferred her to a parts specialist to handle the cancellation, but the transfer destination timed out and the call ended. |
| 9/7/26, 12:58 PM | wholesale(transferred) | transferred | — | — | Jim from Jim's Auto Repair called in and was PIN-verified as wholesale account 49450. He declined an open cart of brake pads, stating it had already been canceled and should not be offered again. He requested the cart be fully canceled in the system. Since the agent cannot cancel carts directly, the call was transferred to a parts specialist to resolve the open cart issue. |
| 9/7/26, 12:58 PM | wholesale | sale | $53.95 | D090726 H105632 | Jim from Jim's Auto Repair called looking for a starter and water pump for a 2018 Chevrolet Camaro, but both were out of stock. He then asked for masking tape, a 3M part number that wasn't found, and a drain pan. He also added an oil filter for a 2023 Ford F-150. The caller ended up with a multi-item order including two rolls of green masking tape, one Ecogard oil filter, and one 5-gallon drain pan, set for delivery. The order was successfully placed with ticket number PWDPS. |
| 9/7/26, 12:49 PM | wholesale | no sale | — | — | Wholesale caller Jim from Jim's Auto Repair needed a water pump for a 2006 Cadillac Escalade. The only in-stock water pump-related item was a Gates Thermostat and Housing assembly, which the caller declined. Other water pump options were out of stock with no cross-branch availability. The caller decided to call back later and ended the call without placing an order. |