Click a call for full detail.
| Time | Caller | Outcome | Total | Ticket | Notes |
|---|---|---|---|---|---|
| 9/7/26, 12:58 PM | wholesale | sale | $53.95 | D090726 H105632 | Jim from Jim's Auto Repair called looking for a starter and water pump for a 2018 Chevrolet Camaro, but both were out of stock. He then asked for masking tape, a 3M part number that wasn't found, and a drain pan. He also added an oil filter for a 2023 Ford F-150. The caller ended up with a multi-item order including two rolls of green masking tape, one Ecogard oil filter, and one 5-gallon drain pan, set for delivery. The order was successfully placed with ticket number PWDPS. |
| 9/7/26, 12:49 PM | wholesale | no sale | — | — | Wholesale caller Jim from Jim's Auto Repair needed a water pump for a 2006 Cadillac Escalade. The only in-stock water pump-related item was a Gates Thermostat and Housing assembly, which the caller declined. Other water pump options were out of stock with no cross-branch availability. The caller decided to call back later and ended the call without placing an order. |
| 9/7/26, 12:46 PM | wholesale | sale | $65.94 | D090726 H104316 | Jim from Jim's Auto Repair called needing an oil filter, air filter, and cabin air filter for a 2019 Chevrolet Silverado 1500. He declined a recalled open cart of brake pads. I resolved the vehicle, found all three parts in stock, and added them to the cart. He checked out with delivery. When he requested sales tax be added, I explained I couldn't modify tax settings or add notes and offered to transfer him to a specialist, which he declined. I provided the full ticket number and he ended the call satisfied. |
| 9/7/26, 12:39 PM | wholesale | sale | $69.98 | D090726 H103856 | Wholesale caller Jim from Jim's Auto Repair recalled an open cart for his 2020 Kia Optima. He wanted only one set of Powerstop Z17 front brake pads for delivery, not the full recalled cart. After clarifying, I added the single item and created a delivery sales ticket for $69.98. Caller confirmed the recap and ended the call satisfied. |
| 9/7/26, 12:37 PM | wholesale(transferred) | transferred | — | — | Jim's Auto Repair called asking about a finalized ticket for front disc pads for a 2020 Kia Optima. They believed the order was already placed and wanted to locate the work order. I found an open cart with brake pads and a parking brake cable, but could not access finalized ticket history. The caller was transferred to a parts specialist for order history lookup. |
| 9/7/26, 12:36 PM | wholesale | transferred | — | — | Wholesale caller Peter from Jim's Auto Repair wanted to complete an existing open cart for a 2020 Kia Optima. The cart originally contained Powerstop front brake pads and two Ameripro rotors. Caller clarified he only wanted the brake pads dispatched for delivery, not the rotors. I attempted to update the cart and create a delivery ticket, but encountered a system error with the sales ticket payload format. I transferred the caller to a parts specialist, but the transfer destination timed out and the caller hung up. |
| 9/7/26, 12:25 PM | wholesale | no sale | — | — | Jim's Auto Repair called looking for front brake pads for a 2020 Kia Optima 2.4L. Found and added Powerstop Z17 ceramic pads to cart. Caller also asked about brake grease and brake fluid, neither available. Priced front rotors and added two Momentum USA Ameripro Geomet coated rotors with power parking brake to cart. Caller decided to hold the order and call back after checking with their customer. Cart saved with work order ID 20046012. |
| 9/6/26, 12:27 PM | wholesale(transferred) | transferred | — | — | Wholesale caller Chicken from Jim's Auto Repair asked about items in their open cart for a 2003 Cadillac Escalade. Recalled cart had a Gates water pump, Motorad thermostat, and green masking tape. Water pump was out of stock locally but available at another branch. Caller wanted to know arrival timing and have notes added to the ticket about notification when it comes in. Since the assistant cannot handle backorder notes or arrival timing, the call was transferred to a parts specialist. |
| 9/6/26, 12:25 PM | wholesale | no sale | — | — | Wholesale caller Jim from Jim's Auto Repair had an open cart with a Gates thermostat for a 2003 Cadillac Escalade. He asked about the cart item, then requested a water pump lookup which was out of stock at this location but available cross-branch at Location 2. He accepted the cross-branch water pump and chose a Motorad thermostat as a lower-priced alternative. He also asked about antifreeze coolant, which was not found, and added one roll of 3/4 inch green masking tape. The caller then said he needed to call his customer and would call back, so the call ended with items in cart but no ticket created. |
| 9/6/26, 12:21 PM | wholesale | no sale | — | — | Jim from Jim's Auto Repair called needing a water pump and antifreeze for a 2003 Cadillac Escalade. The water pump was out of stock locally but available at another location; he agreed to the cross-branch order and one unit was added to cart. Antifreeze/coolant was not found in catalog or non-catalog lookup. The caller decided not to place the order yet, wanting to call his customer to verify the water pump price first, and said he would call back. No ticket was created. |