Click a call for full detail.
| Time | Caller | Outcome | Total | Ticket | Notes |
|---|---|---|---|---|---|
| 9/6/26, 12:27 PM | wholesale(transferred) | transferred | — | — | Wholesale caller Chicken from Jim's Auto Repair asked about items in their open cart for a 2003 Cadillac Escalade. Recalled cart had a Gates water pump, Motorad thermostat, and green masking tape. Water pump was out of stock locally but available at another branch. Caller wanted to know arrival timing and have notes added to the ticket about notification when it comes in. Since the assistant cannot handle backorder notes or arrival timing, the call was transferred to a parts specialist. |
| 9/6/26, 12:25 PM | wholesale | no sale | — | — | Wholesale caller Jim from Jim's Auto Repair had an open cart with a Gates thermostat for a 2003 Cadillac Escalade. He asked about the cart item, then requested a water pump lookup which was out of stock at this location but available cross-branch at Location 2. He accepted the cross-branch water pump and chose a Motorad thermostat as a lower-priced alternative. He also asked about antifreeze coolant, which was not found, and added one roll of 3/4 inch green masking tape. The caller then said he needed to call his customer and would call back, so the call ended with items in cart but no ticket created. |
| 9/6/26, 12:21 PM | wholesale | no sale | — | — | Jim from Jim's Auto Repair called needing a water pump and antifreeze for a 2003 Cadillac Escalade. The water pump was out of stock locally but available at another location; he agreed to the cross-branch order and one unit was added to cart. Antifreeze/coolant was not found in catalog or non-catalog lookup. The caller decided not to place the order yet, wanting to call his customer to verify the water pump price first, and said he would call back. No ticket was created. |
| 9/6/26, 12:19 PM | wholesale | no sale | — | — | Jim's Auto Repair called needing an oil filter and air filter for a 2003 Chevrolet Corvette. After some back and forth to identify the correct vehicle, I found and added an Ecogard oil filter and Ecogard air filter to the cart. The caller also asked for motor oil, which was not found in the catalog. The caller decided to hold the order and call back after consulting their customer. No ticket was created. |
| 9/6/26, 12:15 PM | wholesale | no sale | — | — | Wholesale caller Peach from Jim's Auto Repair needed a water pump for a 2003 Dodge Stratus with a 2.4L DOHC engine. After resolving the vehicle, find_parts returned found: false with three out-of-stock options and no cross-branch availability. The caller declined a transfer to a specialist and ended the call without placing an order. |
| 9/4/26, 4:14 PM | wholesale | sale | $9.38 | D090426 H141352 | Wholesale caller Mair Ahmed was PIN-verified and requested an oil filter for their 2018 Honda Civic. After presenting multiple in-stock options, they selected the Ecogard Standard oil filter (X4610) at $9.38, quantity one. They declined a sell-up suggestion and requested delivery. A sales ticket was successfully created for delivery with reference code A8CEC. The caller confirmed they needed no further assistance and the call was ended. |
| 9/4/26, 4:07 PM | wholesale | no sale | — | — | Wholesale caller Mair Ahmed requested an oil filter for their 2018 Honda Civic. The find_parts lookup returned no matching parts for that vehicle. The call ended before any alternative could be explored. |
| 9/4/26, 3:56 PM | wholesale | no sale | — | — | Wholesale caller Mair Ahmed (Mayor) requested an oil filter for their 2018 Honda Civic. The find_parts lookup returned no matching parts for that vehicle. The caller did not proceed to check a different part or request a specialist before the call ended. |
| 9/4/26, 3:16 PM | wholesale | no sale | — | — | Wholesale caller Mair Ahmed (Mayor) requested an air filter and then wiper blades for a 2018 Honda Civic recalled from their saved vehicles. No parts were found for either category on that vehicle. The caller did not proceed to checkout or request a transfer, and the call ended. |
| 9/4/26, 3:14 PM | retail | sale | $17.96 | D090426 H131320 | Retail caller Niantic Ct needed an oil filter for their 2001 Ford F-150. They confirmed the recalled vehicle, chose the Ecogard Standard X195, quantity two, and placed a will-call order. Ticket NGXSA was created successfully for $17.96. |