Click a call for full detail.
| Time | Caller | Outcome | Total | Ticket | Notes |
|---|---|---|---|---|---|
| 9/4/26, 2:56 PM | wholesale(transferred) | transferred | — | — | Wholesale caller Niantic Ct called looking for wiper blades for their 2001 Ford F-150. They confirmed the saved vehicle and selected two Clearplus Sentinel Conventional wiper blades (part 11201) at $9.99 each. The add_to_cart call failed due to a system error verifying the PIN, so the call was transferred to a parts specialist to complete the order. |
| 9/4/26, 2:32 PM | wholesale | no sale | — | — | Wholesale caller Niantic Ct called looking for an oil filter. When offered their saved 2001 Ford F-150, they asked to see all vehicles on file. After listing the three saved vehicles (2001 Ford F-150, 1990 Ford Mustang, 2018 Honda Civic), the caller said they would call back and hung up. No parts were looked up or ordered. |
| 9/4/26, 2:02 PM | wholesale | sale | $43.96 | D090426 H120120 | Wholesale caller Mair Ahmed initially asked for an oil filter for a 2018 Honda Civic, but no matches were found in the system. The caller then asked about wiper blades, and two Anco Contour wiper blades (right and left) were found in stock and added to the cart. The caller confirmed checkout, a will-call sales ticket was created successfully, and the call ended normally. |
| 9/4/26, 1:57 PM | wholesale | abandoned | — | — | Wholesale caller Mair Ahmed called looking for an oil filter. Declined the saved 1990 Ford Mustang vehicle and said it was for a Honda Civic instead. When asked for the Civic's year, the caller asked 'Don't you know?' and the assistant explained no Civic was on file. The caller then hung up or disconnected before providing vehicle details, so no part lookup or order was completed. |
| 9/4/26, 1:56 PM | wholesale | no sale | — | — | The caller, Niantic Ct, was a pre-verified wholesale customer. They called in but did not make a specific parts request or engage beyond the greeting. The call ended without any parts lookup, cart activity, or order placement. |
| 9/4/26, 11:55 AM | retail | sale | $22.97 | D090426 H093044 | The caller requested a Wix 51516 oil filter and an AC CR43TS spark plug by part number. The oil filter was in stock locally, while the spark plug was out of stock locally but available at another branch. The caller accepted the cross-branch offer for the spark plug and also wanted the oil filter added. Both items were added to the cart and a will-call sales ticket was successfully created for pickup at the store after the parts are retrieved from the other branch. |
| 9/4/26, 11:21 AM | retail(transferred) | transferred | — | — | Retail caller requested a Wix 51516 oil filter and an AC CR43TS spark plug. The Wix filter was in stock at $16.99. The AC spark plug was out of stock locally but available at cross-branch locations. The caller wanted both items. Two separate add_to_cart calls returned different work_order_ids, indicating the items landed in separate carts and needed consolidation. The call was transferred to a parts specialist to resolve the cart issue and complete the cross-branch order. |
| 9/4/26, 11:19 AM | retail | abandoned | — | — | The caller asked about a part number 'vicks five one five one six' but the call ended before confirmation or any tool lookup could be completed. No sale, transfer, or cart action occurred. |
| 9/4/26, 11:12 AM | retail | no sale | — | — | The caller asked about a Vicks 51516 part. I confirmed the part number and looked it up, finding a WIX Oil Filter in stock for $16.99. The caller confirmed they wanted it, but the conversation ended before quantity was confirmed or the item could be added to cart. |
| 9/4/26, 10:56 AM | retail | abandoned | — | — | The caller asked about an order for pickup for their 2001 Ford F-150 with the 4.2 liter V6. The agent attempted to clarify whether they wanted parts for that vehicle or to check on an existing order, but the call ended before the caller could respond. |